Return of a merchandise without showing a receipt

Court of Competition and Consumer Protection in a case No. VII AmC 695/16 from 2nd June, 2016 ruled that a contract clause: “Attention! Without a cash register receipt a merchandise can not be returned” constitutes an abusive clause.

In Court’s opinion, introducing a condition that the return of a merchandise would only be possible after showing a receipt is contrary to good practice and forms practice that affectsthe interests of consumers. There are different possibilities to prove that a transaction has taken place, for instance a detailed report of the transactions and balance of an account or card receipt.

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