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Consumer disputes as per UE directive

The Law of the extrajudicial resolving consumer disputes entered into force on 10 January 2017. This is an implementation of the EU directive ADR, aiming to provide consumers with the possibility of submitting requests for resolving disputes with traders to entities offering independent, impartial, and rapid methods of their alternative.

The law will apply to proceedings for the extrajudicial resolution of domestic and cross-border disputes concerning contractual obligations. Authorized entities to resolve these disputes out of court entities entered into the open register of entities entitled to extra-judicial settlement of consumer disputes, led by the President of the Office of Competition and Consumer Protection. Proceedings will be able to be carried out in paper form, or with the consent of consumer- by mail. This proceedings will be free of charge. There’s also a possibility to enter the payment procedure by the rules.

Outcome of the proceedings should be presented to the parties within a period not longer than 90 days, unless the dispute is particularly complicated.

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